Wallet & Withdrawal Policy

The Paycul Wallet enables users to securely fund their accounts, make eligible purchases, receive proceeds from completed sales, and withdraw available balances in accordance with this Policy.

This Wallet & Withdrawal Policy explains how wallet balances are managed, when funds become available, withdrawal eligibility, and the responsibilities of users when using Paycul's financial services.

This Policy forms part of Paycul's Terms of Service and should be read together with our Escrow Policy, KYC & Identity Verification Policy, Privacy Policy, and other applicable Platform policies.

The Paycul Wallet is designed to:

• Store funds deposited by users.
• Pay for eligible purchases.
• Receive proceeds from completed sales.
• Hold funds pending escrow transactions.
• Facilitate secure withdrawals.
• Receive escrow funds returned following an accepted Return Request or dispute decision, where applicable.

The Wallet is intended solely for legitimate transactions conducted through Paycul.

Users may fund their Paycul Wallet using payment methods supported by the Platform.

Available funding methods may vary depending on:

• Country of residence.
• Currency.
• Payment provider availability.
• Regulatory requirements.
• Platform updates.

Paycul may add, remove, or modify available funding methods at any time.

Your Wallet balance represents funds that are available for use on the Platform, subject to any applicable holds or restrictions.

Your Wallet may include:

• Funded Balance.
• Income Balance.
• Funds held in escrow.
• Pending deposits.
• Pending withdrawals.
• Promotional credits, where applicable.

These balances may be displayed separately within your account.

Certain deposits may be temporarily held before becoming available.

A hold may occur for reasons including:

• Payment verification.
• Fraud prevention.
• Banking delays.
• Payment processor requirements.
• Security reviews.

Paycul will make reasonable efforts to process eligible funds as quickly as practicable.

Available Wallet funds may be used to:

• Purchase eligible products.
• Fund escrow transactions.
• Pay applicable marketplace fees where supported.
• Purchase premium features or advertising services offered by Paycul.

Wallet funds may only be used in accordance with Paycul's policies.

When a Buyer completes an eligible purchase using Wallet funds:

• The purchase amount is deducted from the Buyer's available Funded balance.
• The funds are placed into Paycul Escrow.
• The Seller does not receive the funds immediately.
• Escrow funds remain securely held until the transaction is completed in accordance with the Escrow Policy.

Funds held in escrow are not available for withdrawal by either party until the transaction is resolved.

This Policy applies to both marketplace purchases and eligible standalone escrow transactions created through Paycul's Escrow Link feature, unless otherwise stated.

When escrow funds are released following a successful transaction:

• The Seller's earnings are credited to the Seller's Income Balance.
• Applicable commissions and fees are deducted before the funds become available, where disclosed.
• The credited amount in the income balance becomes the Seller's available balance, subject to any applicable holds, investigations, or legal requirements.

Sellers can view their earnings and transaction history from their Wallet dashboard.

Users are responsible for protecting access to their Wallet.

Users should:

• Use a strong password.
• Enable available security features, such as two-factor authentication if offered.
• Keep login credentials confidential.
• Report unauthorized access immediately.
• Keep contact information up to date.

Paycul is not responsible for losses resulting from a user's failure to adequately protect their account credentials.

Users may request withdrawals of eligible available balances, subject to:

• Successful identity verification where required.
• Completion of applicable security checks.
• Compliance with Paycul's Terms of Service and other policies.
• Availability of supported withdrawal methods in the user's country.
• Any applicable minimum withdrawal amounts.

Funds that are pending, held in escrow, under investigation, or otherwise restricted are not eligible for withdrawal until the applicable restriction has been lifted.

Available withdrawal methods may vary depending on the user's country and supported payment providers.

Examples may include:

• Bank transfer.
• Mobile money services.
• Supported payment gateways.
• Other withdrawal methods introduced by Paycul from time to time.

Not all withdrawal methods are available in every country.

Users may submit a withdrawal request through their Paycul account once eligible funds are available.

Submitting a withdrawal request does not guarantee immediate processing.

Before processing a withdrawal, Paycul may:

• Verify the user's identity.
• Perform security and fraud prevention checks.
• Confirm the availability of funds.
• Review the account for policy compliance.
• Request additional information where reasonably necessary.

Withdrawal processing times may vary depending on:

• The selected withdrawal method.
• Banking or payment provider processing times.
• Identity verification status.
• Security reviews.
• Public holidays and weekends.
• Country-specific processing requirements.

While Paycul aims to process eligible withdrawal requests promptly, we cannot guarantee processing times that depend on third-party financial institutions or payment providers.

Certain withdrawal methods may be subject to processing fees.

Where applicable:

• Fees will be disclosed before the withdrawal is confirmed.
• Fees may vary depending on the withdrawal method, currency, country, or payment provider.
• Paycul reserves the right to update withdrawal fees from time to time.

Users are responsible for reviewing applicable fees before submitting a withdrawal request.

For security, fraud prevention, and regulatory compliance, Paycul may apply withdrawal limits.

Limits may vary based on factors such as:

• Verification status.
• Country of residence.
• Account history.
• Payment provider requirements.
• Applicable laws and regulations.

Paycul reserves the right to modify withdrawal limits where reasonably necessary.

Paycul may temporarily delay or withhold a withdrawal where reasonably necessary to:

• Investigate suspected fraud.
• Resolve an active dispute.
• Comply with legal or regulatory obligations.
• Complete identity verification.
• Correct payment processing errors.
• Protect the security of the Platform or its users.

Where permitted, Paycul will notify the user if additional action is required.

A withdrawal may fail for reasons including:

• Incorrect payment details.
• Closed or restricted financial accounts.
• Payment provider errors.
• Regulatory restrictions.
• Technical issues.
• Security concerns.

If a withdrawal fails, eligible funds may be returned to the user's Paycul Wallet after confirmation from the relevant payment provider.

Users should immediately notify Paycul if they believe:

• Their Wallet has been accessed without authorization.
• An unauthorized withdrawal has occurred.
• Their account credentials have been compromised.

Prompt reporting allows Paycul to investigate and take reasonable measures to help secure the account.

Failure to report suspected unauthorized activity without unreasonable delay may affect Paycul's ability to investigate or recover funds.

If a Wallet remains inactive for an extended period, Paycul may classify it as dormant.

Where permitted by applicable law, Paycul may:

• Contact the account holder.
• Request updated account information.
• Require identity verification before future transactions.
• Apply procedures required by applicable financial regulations.

Paycul will not confiscate user funds except where required by law, ordered by a competent authority, or otherwise permitted under the Terms of Service.

Users are responsible for:

• Providing accurate payment information.
• Maintaining current account details.
• Protecting account credentials.
• Complying with verification requirements.
• Monitoring Wallet activity.
• Reporting suspicious transactions promptly.
• Using the Wallet only for lawful purposes.

Users remain responsible for any activity occurring through their account where such activity results from their failure to adequately protect account credentials.

Misuse of the Paycul Wallet or withdrawal system may result in enforcement action.

Examples include:

• Fraudulent funding.
• Attempting to withdraw funds obtained unlawfully.
• Circumventing security measures.
• Using stolen payment methods.
• Creating artificial transactions.
• Money laundering or other financial crimes.
• Providing false verification information.

Paycul may suspend Wallet functionality, restrict withdrawals, terminate accounts, or take other enforcement actions where appropriate.

Paycul may update this Policy from time to time to reflect:

• Changes in applicable laws.
• New payment providers.
• Operational improvements.
• Security enhancements.
• Updates to financial services.

Where material changes are made, Paycul will provide notice through appropriate communication channels where required.

The "Last Updated" date at the beginning of this Policy indicates the latest revision.

If you have questions regarding your Paycul Wallet or require assistance with a withdrawal, please contact us.

• Paycul Desk Team
• Email: payculdesk@gmail.com
• Website: paycul.com/contact
• Help Center: paycul.com/help-center

Paycul is committed to providing a secure and reliable financial experience for all users.

Our Wallet and withdrawal system is designed to protect user funds through identity verification, security checks, escrow protection, and fraud prevention measures while supporting efficient transactions within the marketplace.

We continuously work to improve our financial services so that Buyers and Sellers can use Paycul with confidence.