KYC & Identity Verification Policy

To help maintain a secure and trustworthy marketplace, Paycul may require users to verify their identity before accessing certain features of the Platform.

Identity verification helps protect Buyers, Sellers, and Paycul against fraud, unauthorized activity, financial crime, and misuse of the Platform.

This KYC & Identity Verification Policy explains when verification may be required, how it works, what information may be requested, and the responsibilities of users during the verification process.

This Policy forms part of Paycul's Terms of Service and should be read together with our Privacy Policy and other applicable Platform policies.

"KYC" (Know Your Customer) is the process of confirming a user's identity.

Depending on the circumstances, verification may involve confirming:

• Identity.
• Date of birth.
• Nationality.
• Residential address.
• Selfie or facial verification.
• Business information.
• Other information reasonably required to verify identity or comply with applicable laws.

Verification requirements may vary depending on a user's country, account activity, transaction volume, and legal obligations.

Identity verification helps us:

• Protect users from fraud.
• Prevent identity theft.
• Reduce scams and account abuse.
• Support secure escrow transactions.
• Meet legal and regulatory obligations.
• Protect payment systems.
• Maintain marketplace trust.
• Prevent users from creating multiple fraudulent accounts.

Verification benefits both Buyers and Sellers by helping create a safer marketplace.

Paycul may request identity verification at various stages, including:

• Before withdrawing funds.
• Before purchasing after funding a wallet, where required by Paycul's risk controls.
• Before enabling selling privileges.
• After reaching specified transaction thresholds.
• When suspicious or unusual account activity is detected.
• Following changes to important account information.
• To comply with applicable laws or requests from competent authorities.

Paycul reserves the right to request verification at any time where reasonably necessary to protect the Platform.

Depending on the circumstances, Paycul or its authorized verification provider may request:

Personal Information

• Full legal name.
• Date of birth.
• Nationality.
• Residential address.
• Email address.
• Telephone number.

Identity Documents

Examples may include:

• National identity card.
• International passport.
• Driver's licence.
• Residence permit.
• Other government-issued photo identification accepted in your country.

Address Verification

Where required, users may be asked to provide:

• Utility bills.
• Bank statements.
• Government correspondence.
• Tax documents.
• Other acceptable proof of address.

Documents must generally be recent and clearly display the user's name and address.

Selfie Verification

Users may be required to complete a selfie or facial verification process to confirm that they are the rightful owner of the submitted identity documents.

Verification requirements vary between countries.

Paycul may accept different documents depending on local availability and legal requirements.

Examples include:

• Nigeria – National Identification Number (NIN), National ID Card, International Passport, Driver's Licence.
• Ghana – Ghana Card, International Passport.
• Kenya – National ID Card, Passport.
• South Africa – National ID, Smart ID Card, Passport.
• Other countries – Accepted government-issued identification determined by Paycul or its verification provider.

Accepted verification methods may change as our verification partners expand their supported document types.

Businesses selling through Paycul may be required to provide additional information, including:

• Registered business name.
• Registration number.
• Tax identification information where applicable.
• Business address.
• Information regarding directors or beneficial owners where required.
• Other documentation reasonably necessary to verify the business.

Business verification requirements may vary by jurisdiction.

Paycul may use trusted third-party identity verification providers to assist with KYC checks.

These providers may verify:

• Identity documents.
• Facial matching.
• Address information.
• Document authenticity.
• Fraud indicators.

Information shared with verification providers is handled in accordance with our Privacy Policy and applicable data protection laws.

Users participating in the verification process must:

• Provide truthful and accurate information.
• Submit genuine, unaltered documents.
• Ensure submitted documents are valid and not expired.
• Cooperate with reasonable requests for additional information.
• Keep account information up to date.

Submitting false or misleading information may result in verification failure, account restrictions, suspension, or permanent termination.

Depending on the outcome of the review, an account may be assigned one of the following statuses:

• Verification Pending.
• Under Review.
• Verified.
• Verification Failed.
• Additional Information Required.
• Verification Expired (where re-verification is necessary).

Verification status may affect access to certain Platform features until the review has been completed.

Once the required information has been submitted, Paycul or its authorized verification provider will review the documents.

During the review process, we may:

• Verify the authenticity of submitted documents.
• Compare identity information against the information provided on the account.
• Perform facial matching where applicable.
• Conduct fraud detection checks.
• Request additional information where necessary.

Verification times may vary depending on the complexity of the review, the country involved, and the availability of supporting information.

Submitting a verification request does not guarantee approval.

In some cases, Paycul may require additional information before verification can be completed.

Examples include:

• Higher-quality document images.
• Updated identity documents.
• Additional proof of address.
• A new selfie or facial verification.
• Business registration documents.
• Clarification regarding submitted information.

Users should respond promptly to avoid unnecessary delays.

Paycul may require users to complete verification again in certain circumstances.

Examples include:

• Identity documents have expired.
• Significant account information has changed.
• Suspicious activity has been detected.
• Legal or regulatory requirements have changed.
• Security concerns require additional verification.

During re-verification, certain account features may be temporarily limited until the review is completed.

Verification may fail for reasons including:

• Invalid or expired identity documents.
• Poor-quality document images.
• Information that does not match account records.
• Evidence of document alteration or forgery.
• Failure to complete required verification steps.
• Inability to confirm the user's identity.

Where appropriate, users may be given an opportunity to submit new information or correct errors before a final decision is made.

If required verification is not completed, Paycul may limit access to certain Platform features.

Depending on the circumstances, restrictions may include:

• Inability to withdraw wallet balances.
• Inability to sell products.
• Temporary restriction on wallet funding or purchases where required by Paycul's risk controls.
• Restrictions on creating new listings.
• Temporary account suspension.
• Permanent account termination in cases involving fraud or serious policy violations.

Restrictions remain in place until verification requirements are satisfied or Paycul determines otherwise.

Identity verification forms part of Paycul's broader fraud prevention and security program.

To help protect users and the Platform, we may:

• Detect duplicate accounts.
• Monitor suspicious activity.
• Review unusual transaction patterns.
• Investigate potential identity theft.
• Prevent unauthorized access.
• Cooperate with payment providers and competent authorities where required by law.

These measures help maintain the integrity of the marketplace and protect honest users.

Paycul recognizes that identity documents contain sensitive personal information.

Verification information is handled in accordance with our Privacy Policy and applicable data protection laws.

We take reasonable administrative, technical, and organizational measures to protect verification information against unauthorized access, disclosure, alteration, or loss.

Identity documents are used only for legitimate verification, fraud prevention, legal compliance, and security purposes.

If you believe your verification was incorrectly rejected or restricted, you may contact Paycul Support to request a review.

When submitting an appeal, you may be asked to provide:

• Additional supporting documents.
• Updated identification.
• Clarification regarding submitted information.
• Any other information reasonably necessary to reassess your verification.

Paycul will review appeals fairly and in accordance with its internal procedures.

Paycul may update this Policy from time to time to reflect:

• Changes in applicable laws or regulations.
• New verification technologies.
• Security improvements.
• Operational requirements.
• Changes to verification providers.

Where material changes are made, appropriate notice will be provided through the Platform or other suitable communication channels.

The "Last Updated" date at the beginning of this Policy indicates the most recent revision.

If you have any questions regarding identity verification or require assistance with the verification process, please contact us.

• Paycul Desk Team
• Email: payculdesk@gmail.com
• Website: paycul.com/contact
• Help Center: paycul.com/help-center

Paycul is committed to providing a secure, transparent, and trusted marketplace for digital products.

Identity verification plays an important role in protecting Buyers, Sellers, and the Platform from fraud while helping us comply with applicable legal obligations.

We are committed to handling verification fairly, respecting user privacy, and applying reasonable security measures to protect the personal information entrusted to us.